Privacy Policy

Last updated: 22 July 2026

1. Introduction

SBR Audio respects your privacy and is committed to handling personal information responsibly, securely, and transparently.

This Privacy Policy explains how information may be collected, used, stored, and shared when you visit audio.sbr.com.np, contact us through the website, subscribe to communications, or otherwise interact with SBR Audio online.

SBR Audio is an audio business vertical under SBR & Co. It is a public-facing business identity and not a separate registered legal entity. References to “SBR Audio,” “we,” “us,” or “our” in this policy refer to the SBR Audio business operations and the relevant registered business or authorized personnel responsible for handling a particular inquiry or activity.

The website is primarily intended to provide information about SBR Audio, its brands, products, services, business network, and related activities. It is not currently intended to provide customer accounts, online checkout, or direct online payment facilities.

2. Information We May Collect

We may collect information that you provide directly and limited technical information generated when you use the website.

Information submitted through forms

When you submit a contact form, inquiry form, dealer-related form, support request, or similar communication, we may collect information such as:

• Your name;
• Email address;
• Telephone or mobile number;
• Business or organization name;
• Location;
• Product, brand, or service of interest;
• The content of your message or inquiry; and
• Any other information you voluntarily provide.

Please do not submit sensitive personal, financial, identification, or confidential information unless it is specifically requested and necessary for your inquiry.

Newsletter and communication subscriptions

When you subscribe to a newsletter, product update, announcement, or promotional communication, we may collect:

• Your email address;
• Your name, where provided;
• Your subscription preferences;
• The date and method of subscription; and
• Information relating to delivery, opening, or interaction with the communication, where supported by the email service used.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

Information collected automatically

When you visit the website, certain technical information may be collected automatically through cookies, analytics tools, server logs, and similar technologies. This may include:

• Internet Protocol address;
• Browser type and version;
• Device type and operating system;
• Approximate location derived from technical information;
• Referring website or source;
• Pages viewed and links selected;
• Date and time of access;
• Time spent on the website;
• Website performance and error information;
• Cookie or session identifiers; and
• Cookie consent preferences.

This information is generally used to understand website use, maintain security, improve performance, identify technical issues, and improve the usefulness of the website.

3. How We Use Information

We may use the information collected through the website to:

• Receive, review, and respond to inquiries;
• Provide product, brand, technical, dealer, service, or availability information;
• Connect an inquiry with an appropriate sales partner where necessary;
• Communicate with dealers, customers, installers, institutions, suppliers, or other business contacts;
• Send newsletters, product announcements, or promotional communications where the recipient has subscribed or otherwise agreed to receive them;
• Maintain records of inquiries and communications;
• Improve website content, navigation, performance, and user experience;
• Understand general visitor interest and website usage;
• Detect spam, misuse, security threats, or technical problems;
• Operate and maintain website forms, email delivery, cookies, caching, analytics, and search-engine functions;
• Protect our rights, systems, users, and business interests;
• Comply with applicable legal or regulatory requirements; and
• Handle disputes, complaints, or intellectual property concerns.

We will not use personal information for purposes that are materially unrelated to the reason it was collected without an appropriate basis or further notice.

4. Sharing Inquiries with Sales Partners

Some customer, dealer, product, or availability inquiries may be shared with selected sales partners when doing so is reasonably necessary to respond to the inquiry or provide relevant assistance.

Depending on the nature and location of the inquiry, these partners may include authorized dealers, retailers, sales representatives, service contacts, installers, or other business partners associated with the SBR Audio network.

Only information reasonably necessary to understand and respond to the inquiry should be shared. For example, this may include your name, contact information, location, product interest, and the content of your request.

Sales partners receiving such information are expected to use it only for the relevant business purpose and to handle it responsibly. However, where a partner independently collects or uses additional information, its own privacy practices may also apply.

Submitting an inquiry does not guarantee product availability, pricing, delivery, credit, dealership approval, or any other commercial commitment.

5. Cookies and Similar Technologies

The website may use cookies and similar technologies to support essential website functions, remember visitor preferences, understand general website usage, improve performance, and manage consent choices.

Cookies are small files stored on a visitor’s browser or device. Depending on the website configuration, cookies may include the following categories:

Essential cookies

These cookies are required for basic website operation, security, form functionality, session management, and consent preference storage. The website may not function properly without them.

Analytics cookies

Analytics cookies help us understand how visitors use the website, including which pages are visited, how visitors reach the website, and whether technical or navigation improvements are needed.

Where required, analytics cookies should only be activated after the visitor provides the relevant consent.

Functional cookies

Functional cookies may remember preferences or support additional website features.

Performance cookies

Performance-related technologies may help improve website speed, caching, loading, and technical reliability.

Marketing cookies

Marketing or advertising cookies may be used only where such services are installed and activated. The current primary purpose of the website is brand and product information rather than behavioural advertising.

Visitors may accept, reject, or adjust non-essential cookie categories through the cookie consent banner or available cookie settings. Cookies may also be managed or removed through browser settings, although disabling certain cookies may affect website functionality.

6. Website Tools and Service Providers

The website uses technical tools and plugins to operate forms, manage cookies and consent, send website-generated emails, improve search-engine visibility, and support website performance.

These currently include tools such as:

• CookieAdmin – Cookie Consent Banner;
• CookieAdmin Pro;
• FormLayer;
• GoSMTP;
• SiteSEO; and
• SpeedyCache.

Depending on their configuration, these tools may process limited technical information, form data, email delivery information, consent records, website usage information, or performance data necessary to provide their functions.

We may also use hosting providers, website administrators, analytics providers, email-delivery services, security services, and other technical service providers. Such providers may process information only to the extent required to perform services on our behalf or support website operation.

The use, configuration, or replacement of website tools may change as the website develops. Material changes affecting personal information will be reflected in this policy where appropriate.

7. Email Delivery

Information submitted through website forms may be transmitted to us by email using an email-delivery or SMTP service.

Email transmission cannot be guaranteed to be completely secure. Visitors should avoid sending passwords, banking details, citizenship information, confidential documents, or other highly sensitive information through ordinary website forms or email unless specifically requested through a suitable secure process.

We may retain relevant email correspondence to respond to inquiries, maintain business records, manage follow-up, address complaints, or protect legitimate business interests.

8. Legal and Business Disclosures

We may disclose information where reasonably necessary:

• To comply with applicable law, regulation, court order, or lawful request;
• To respond to a legal claim or regulatory inquiry;
• To investigate fraud, abuse, security incidents, or unlawful activity;
• To protect the rights, safety, property, systems, or interests of SBR Audio, its associated registered businesses, website users, or other persons;
• To obtain professional legal, accounting, technical, or business advice; or
• In connection with a legitimate restructuring, transfer, or change affecting the relevant business operation, subject to appropriate safeguards.

We do not sell or rent website visitors’ personal information to third parties for their independent marketing purposes.

9. Data Retention

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including inquiry handling, customer or dealer follow-up, communication records, security, dispute resolution, and legal or administrative requirements.

Retention periods may vary depending on the type of information and the nature of the relationship.

Newsletter subscription information may be retained until the subscriber unsubscribes, withdraws consent, or the mailing list is discontinued. A limited suppression record may be retained where necessary to ensure that an unsubscribed address is not added again unintentionally.

Technical logs, analytics information, and cookie records may be retained according to the settings of the website, hosting environment, consent platform, analytics tools, and other service providers.

Information that is no longer reasonably required may be deleted, anonymized, or securely archived, subject to applicable requirements.

10. Data Security

We take reasonable administrative, organizational, and technical measures to protect personal information from unauthorized access, misuse, loss, alteration, disclosure, or destruction.

Such measures may include access controls, secure website connections, software updates, security monitoring, backups, spam protection, and restrictions on access to inquiry information.

However, no website, electronic communication, or storage system can be guaranteed to be completely secure. Visitors provide information through the internet at their own reasonable risk.

11. International Processing

Some hosting, analytics, email, security, or website technology providers may operate servers or personnel outside Nepal.

As a result, limited information may be stored or processed in another country. Where this occurs, we will seek to use reputable service providers and reasonable safeguards appropriate to the nature of the information and service involved.

12. Your Choices and Requests

Subject to applicable law and reasonable verification, you may contact us to:

• Ask what personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of information that is no longer necessary;
• Withdraw consent for optional processing;
• Unsubscribe from newsletters or promotional communications;
• Object to or raise concerns about a particular use or disclosure;
• Request information about how an inquiry was handled; or
• Submit a privacy-related complaint.

Some requests may be limited where retaining or using information is reasonably necessary to comply with legal obligations, maintain business records, protect legal rights, prevent misuse, or resolve an existing dispute.

We may request sufficient information to confirm your identity and identify the relevant records before acting on a request.

13. Third-Party Websites and Services

The website may contain links to manufacturer websites, social media platforms, dealers, service providers, or other third-party websites.

SBR Audio does not control the privacy, security, content, or data-handling practices of independent third parties. Visitors should review the relevant third party’s privacy policy before providing personal information through its website or service.

The inclusion of a link does not necessarily imply endorsement of every statement, service, or privacy practice of the linked website.

14. Children’s Privacy

The website is intended for general product, brand, dealer, and business information and is not specifically directed at children.

We do not knowingly seek to collect personal information from children through the website. A parent or guardian who believes that a child has submitted personal information may contact us to request an appropriate review or deletion.

15. Changes to This Policy

We may update this Privacy Policy when website functions, business practices, service providers, or legal requirements change.

The updated version will be published on this page with a revised “Last updated” date. Material changes may also be communicated through the website or another appropriate method.

Visitors are encouraged to review this policy periodically.

16. Contact Us

For privacy questions, requests, complaints, or concerns, please contact:

SBR Audio
An audio business vertical under SBR & Co.
Email: [email protected]
Website: https://audio.sbr.com.np

Please include sufficient details for us to understand your request and identify the relevant information.

We are committed to reviewing legitimate privacy concerns professionally, fairly, and in good faith.